Instant Certs is a self-service portal representing the insurance agent, and they are using iCerts to process “all” certificate requests.  

To retrieve a certificates, please follow the instructions below:

Certificates Involving “New Loans of Any Kind”

Are Ordered By (ONLY):

Lenders, Loan Processors, Brokers, Title/Escrow, Real Estate Agents or Closing Attorney

To redeem a customized certificate that involves a refi, LOC, or new loan of any kind (including the sale of a property), please click the register button on the header above (or link below) to create a user account if you do not already have one.  Once your account is setup, please login and search for the association by the “State” & “Association Name” to place your order.  If you require any further assistance regarding ordering or processing an evidence of insurance certificate, please visit our FAQ page for immediate self-service support.
NOTE: do not redirect the property owner or buyer to to order certificates on your behalf, as it is not their responsibility to place these types of orders.  Also, generic copies are not available to these user types.

Property Owner’s/Buyer’s – Do Not Register Here

(Contact your lender per the instructions above)

Certificates Involving “Annual Renewals” 

Are Ordered By: Property Owners Only

(Not Involving New Loans)

If you are the property Owner, and received a letter from your lender requesting an annual renewal certificate for an existing property that does not involve a new loan, please forward a copy of that letter to [email protected] for instructions to place your order.   This can be a scanned copy or a picture taken using your smart phone. To expedite your request, this document should be less than 1mb in size.

Note: annual renewal certificates are based upon the association’s insurance contract, and becomes available on or after the expiration date of your association policy renewal.  If your request involves a new loan, please forward the “New Loan” instructions above to your lender/loan processor and request they place this type of order.  Also, generic or file copies are not available to unit owners through this service.

iCerts Order Support:

Support provided for orders or requests listed above are provided via email.  Contact us by either clicking on the customer support email link above, or email us directly at: [email protected]
**If you are a property owners or a lender, and requires an HOA certificate for any reason, please follow the instructions above.

Generic Certificates (Please read below carefully)

If you are an association mgr, and require a copy of the association’s certificate of insurance for your records (does not involve an annual renewal or a new loan of any kind), or you are an insurance agent or adjustor and need a certificate for a claim or to compare coverage, a generic certificate will be provided by contacting our customer support at [email protected] and requesting it in writing.
**Please provide the name of the community association you are inquiring about, and the specific purpose of your request.
**If the property owner or their lender requires an HOA certificate for a new loan of any kind, please ask them to follow the instructions above or contact us directly at: [email protected].
Note: Generic certificates are not available to unit owners or any other 3rd party not specifically listed in this section, and do not include the property owner information, loan # or mortgagee clause found on the customized certificates listed above,